FAQs

Whether you need advice on sizing or have a question or comments about our services, our expert team of advisers are here to help. Please call us on +44 (0) 1527 505 616 Mon-Fri 09.00 - 17.00 (GMT) or email contact@boardmanbikes.com. If you have an after sales query and purchased your Boardman from a Halfords or Cycle Republic store please contact the relevant customer service team using the following information -

Cycle Republic

Phone: (+44) 01527 505 618

Email: contact-us@cyclerepublic.co.uk

Halfords

Phone: (+44) 0345 504 53 53

Email: customer.services@halfords.co.uk

Our bikes are shipped as illustrated and described on our product pages. Selecting alternative component specifications such as stem length, crank length and handlebar width is not possible when placing an order. While we do offer a huge range of colour options for your frameset, we cannot offer this option for complete bikes.

To ensure you order the correct size Boardman we recommend following our online size guide. If you have any further queries regarding size please contact our team of expert advisers on +44 (0)1527 505 616.

All current range specifications and geometry can be found on our product pages. They will give you a breakdown of the frame material and components along with weights.

If you have any queries regarding the setup of you bike please contact our technical support team on +44 (0)1527 505 616

Our current carbon road bikes are compatible with FSA Headset No.42. For all other models please contact our customer service team at technicalsupport@boardmanbikes.com

A variety of parts and accessories for our Elite range can be found and purchased through our website. If you are looking for a part which you cannot find on our website please contact our technical support team on +44 (0)1527 505 616

For details of our Warranty policies, please visit our Warranty page, where you can find all of the latest information.

The Boardman range includes  raw 'UD' finishes, where the carbon has been painted with a clear lacquer to allow the carbon to show through and to reduce weight, as it does not require paint. 

The texture in the 'UD' carbon cloth reflects the light in different ways which gives an interesting finish, this is perfectly normal with a raw 'UD' finish

We would usually recommend either speaking with your local bike shop or visiting the suppliers website (below) to review their technical guidance notes as they will be able to provide the most up-to-date support and be able to resolve your issue promptly. 

• Shimano
• Sram
• Campagnolo

All Boardman bikes conform to International ISO Safety Standards and undergo rigorous impact and fatigue testing.

Thank you for your interest in sponsorship from Boardman Bikes, unfortunately, we already have a number of sponsorships that we are committed to supporting which means sadly we are currently unable to offer you assistance on this occasion. Again we would like to take this opportunity to thank you for your interest and wish you every success for the future.